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Kitchens Sync
Macintosh Reliability Improving Since the Shift to Intel
- 2008.07.07 - Tip Jar
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In the past few days I have had a chance to personally experience the incredible durability of a MacBook. However, Macs were not always this durable. Several of the past models have had specific components with incredible high rates of failure. I also recently had an experience with one of those.
Good News First, Of Course
Before I dive into the bad news, I will start with something good. The MacBook I recently acquired is a Late 2006 Core 2 model, and it had been through quite a battle: the previous owner accidentally stepped on it. However, this did not do as much damage as could be expected. The screen, of course, is destroyed; only a narrow strip at the top remains intact and semi-functioning.
What truly surprised me is that the SuperDrive, though definitely damaged, still functions. It can't burn anymore, but the drive still reads discs normally. However, from the sound of disc injection/ejection, I can definitely tell that the servo got pretty crunched and may give out any time. So for safety, I cloned a Leopard disc to my bootable 4G iPod and installed from it. (Try that on a Wintel laptop!)
This computer will be a file server/802.11n router until I can find cheap parts to fix its problems.
During all this, I really wish I could have used Remote Disc, like the MacBook Air. Apple, if you're listening, please bring Remote Disc to the entire Mac population; I know others will be able to make good use of it. Surely the Intel Macs can have their firmware tweaked to support all the features of Remote Disc. Maybe the next Leopard update could even bring Remote Disc support to all users of Leopard, including those on PowerPC.
The Bad News
Unfortunately, just prior to all of this happening, I had an unfortunate episode with my 700 MHz eMac. A part in the display assembly called the IVAD cable gave out. This caused the display to exhibit what is commonly known as the "Raster Shift" issue. According to reports on the Web, this part has an extremely high rate of failure. Some people have even had to swap the part multiple times in less than a year. Thankfully, the part only cost me $40.
I was also required to do the parts swap myself, not a small task. The local Apple Store told me that my model is no longer supported, and the Apple Authorized Service Provider informed me that they only do $400 analog assembly replacements for this problem. This was something Apple's consumer division was very interested to hear, because a service notification was sent to all AASPs stating that this problem was to be repaired by replacing the IVAD cable, not swapping the analog assembly (as was initially done before the true point of failure was identified by Apple several years ago).
This problem reminds me of the myriad failure reports regarding the solder issue on the Dual USB and later iBooks. It seems that during this period, Apple may have had some issues with the engineering behind some of their products, leading to weak designs that failed over time. I seem to remember there were also a few other faulty designs during this period that led to Apple issuing recalls on other models to replace failing parts.
Put Down Your Screwdriver and Come Out Peacefully
Perhaps the reason why most new Apple products come with very
limited user-service potential is indicative of their new standard in
engineering. Apple has done what is necessary to ensure that blunders
like these aren't likely to occur again on new products (or maybe they
just think it's more fun to watch a Genius try to disassemble one of
the new Intel Macs).
If you find Kevin's articles helpful, please consider making a donation to his tip jar.
Recent Columns by Kev Kitchens
- Mac OS X Server Shortcomings in the Enterprise, 08.17. For large organizations, the maximum number of servers, replication issues, limited database size, domain integration and high costs can keep Apple out.
- Apple Comes Through, Resolving Overheating iMac Problem, 06.10. After frustration with the local Apple Store, customer service came through by authorizing a repair - and then a replacement when the problem persisted.
- Apple Store Headaches over Fixing an Overheating iMac under Warranty, 04.08. The fan never seemed to run on this 8-month-old iMac, but it was getting hot and flaky. The problem was mixed messages from the staff of the local Apple Store.
- Snow Leopard and Windows 7 Put the Focus on Optimization, Not Feature Bloat, 03.09. "While there are some advances, the major focus for each new version centers on code optimization and other architectural improvements."
- More in the Kitchens Sync index.
Links for the Day
- Mac of the Day: 15" MacBook Pro Core Duo, Jan. 2006 - The first Intel-based MacBook launched at 1.83-2.0 GHz, had several teething problems.
- Group of the Day: System 6 is the email list for those who choose System 6.
- November 22 in LEM history: 99: Gradebooks - 00: Leveraging Apple design - Quadra 630 to Power Mac 5200 - 02: Laptop or desktop? - 04: SuperDuper: Quick, easy, efficient backup - Cross-platform programming for the rest of us - 05: Mac video surveillance on the cheap - Which OS is best for my vintage Mac? - No 'best browser' for the Mac - Sorry state of browsers for classic Macs - 06: Core 2 means cooler running 'Books - 2.0 GHz G4 upgrade
- Support Low End Mac
Recent Content on Low End Mac
- Apple's Tablet an End Run Beyond Netbooks, Frank Fox, Stop the Noiz, 11.20. Whatever Apple has planned will leverage existing technologies while going beyond what its competitors can offer.
- i5 iMac Benchmarked, Mac mini 'Shouldn't Be Overlooked', Twitter Client for Classic Mac OS, and More, Mac News Review, 11.20. Also why Apple leaves the low end to others, 10.6.2 fixes video playback problem in 27" iMac, 3D Leopard and Snow Leopard performance, and more.
- Apple #4 in Reliability, Apple Tablet a Gadget for All?, HP's i7 Notebook Outdoes Mac Rivals, and More, The 'Book Review, 11.20. Also Flash 10.1 improves video on Hackintosh netbooks, thin-and-light notebooks impress, Windows XP finally on the way out, and more.
- NASA Chemical Sensor for iPhone, Smartphone Death Match, iPhone Earrings, and More, Ian R Campbell, 11.20. Also mobile phone dangers, new apps, GPS solution for iPod touch, new iPod and iPhone cases, and more.
- Replacing the Hard Drive in a Clamshell iBook, John Hatchett, Recycled Computing, 11.19. Yes, it is one of the most difficult Apple notebooks to disassemble and reassemble, but a 10 GB hard drive just will not do.
- IBM Model F: A Great Old Keyboard with an Outdated Layout, Tommy Thomas, Welcome to Macintosh, 11.19. Although it used a different technology than the revered IBM Model M keyboard, the Model F was a great keyboard in its own right.
- Soft Touch Keyboards, Wireless Mouse Options, Loving SeaMonkey 2, and More, Charles W. Moore, Miscellaneous Ramblings, 11.18. Also the future of browsing with PowerPC Macs and the multiple mouse input bug introduced with OS X 10.5.8.
- More links in our archive.
Recent Deals
- Best eMac Deals, 11.18. Used 1 GHz Combo, $100; SuperDrive, $269; 1.25 GHz Combo, $119; SD, $319; 1.42 GHz Combo, $289; SD, $498.
- Best Mac OS X 10.6 and Mac Box Set Deals, 11.18. "Snow Leopard", single user, $25; 5 users, $45; Mac Box Set, single user, $139; 5 users, $180; Server, $414. Shipping included.
- Best Xserve Deals, 11.18. Used 1 GHz dual G4, $649; 2.3 dual G5, $795; 3.0 4-core Xeon, $1,899; refurb 2.26 4-core, $2,499; new, $2,888; refurb 8-core, $2,999; new, $3,449; more.
- Best 15" MacBook Pro Deals, 11.17. Used 1.83 GHz, $750; 2.16, $800; 2.33, $900; refurb 2.4, $1,299; 2.53, $1,449; 2.66, $1,699; 2.8, $1,899; new 2.53, $1,579; 2.66, $1,799; more.
- Best Power Mac G4 and AGP Video Card Deals, 11.17. Used 400 MHz, $50; 933 MHz, $80; 500 dual, $60; 867 dual, $90; 1 GHz dual, $150; 1.25 GHz dual, $225; 1.42 GHz, $499.
- Best Mac OS X 10.5 Deals, 11.17. "Leopard" upgrade, $80; single user license, $135; 5 users, $173; Mac Box Set, 5 users, $230; Server, 10 users, $340; unlimited, $850. Shipping included.
- Best Mac mini Deals, 11.16. Used 1.42 GHz G4 mini, $379; 1.66 GHz Core Solo, $419; 2.0 Core 2, $450; new 2.26 GHz nVidia, $580; 2.53 GHz, $769; Server, $990.
- Best iBook G4 Deals, 11.16. Used 12" 1.07 GHz Combo, $210; 1.33 GHz, $298; 14" 1.33 GHz, $398; 1.42 GHz, $479; SuperDrive, $498.
- Best iPod shuffle Deals, 11.16. Used 1 GB, $35; 4 GB, $65; refurb 1 GB, $39; 2 GB, $59; new 2 GB, $55, 4 GB, $75. New and refurb prices include shipping.
- More deals in our archive.
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